In Windows 10, there are two ways to check if Bluetooth is turned on. My boyfriend has suggested that I reset the connections through the mobile app, so I have redownloaded the mobile app. When I go to "Bluetooth and Other Device Settings" - I can see my Bose headphones but I'm not able to either connect to them or remove them. Your symptoms sound similar to symptoms in this thread, HERE. In order to fully enjoy multimedia on your Windows 10, you need some quality headphones such as Bose headphones for example. In both cases they appear to pair okay, but the sound it extremely intermittent, cutting in and out a few times per second. Even contacted dell support team, it is purelyIssue seems like with bose/drivers after talking to dell and microsoft as others bt audio devices working fine. I updated my headphones software during the 'plug in for 5 seconds' step of the above. When I go to manage devices, I can click remove my headphones but they don't get removed.
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